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The tenets of Nonviolent Communication are applied to a variety of settings, including the workplace, the classroom, and the home, in these booklets on how to resolve conflict peacefully. Illustrative exercises, sample stories, and role-playing activities offer the opportunity for self-evaluation, discovery, and application.
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Focusing on the language used in the health care system, this manual teaches health care administrators, nurses, physicians, and mental health practitioners how to create lasting, positive improvements to patient care and the workplace environment. Arguing that a crisis within health care is the inability of many professionals to relate to the personal, human dimension of their work, this reference teaches how to counteract the negativity that certain labels, diagnosis, judgments, and analyses can cause and shows how to better integrate a culture of compassion, empathy, and honesty. Readers will also�learn an effective framework to reduce health care staff burnout and turnover, create a culture of mentorship and learning, compassionately diffuse “problem patients,” and effectively address systemic barriers to care as they arise.
- Sales Rank: #190758 in Books
- Published on: 2010-10-15
- Original language: English
- Number of items: 1
- Dimensions: 8.38" h x .30" w x 5.38" l, .34 pounds
- Binding: Paperback
- 112 pages
About the Author
Melanie Sears, RN, is a certified trainer with the Center for Nonviolent Communication. She is the author of Choose Your Words: Harnessing the Power of Compassionate Communication to Heal and Connect. She lives in Seattle.
Most helpful customer reviews
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Five Stars
By OsteoRD
Melanie does a nice job at describing the integration of NVC in to our current healthcare system.
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